Murray BMW of Denver

"Absolutely Pleased"

My father was in the car business his entire career, so for me, buying a car in the past was a piece of cake. Basically, he handled the entire deal for me. This was my first experience purchasing a vehicle without his assistance and I wasn't quite sure what to expect. From the time we arrived 5 minutes to close on a Saturday evening to look at the car to the time I made the purchase, every encounter was exceptional. Although the dealership was ready to close that first evening, Peter and his manager took the time to bring it down and review the car in detail with us. We came back the next Monday to test drive it and fell in love. Peter ensured he told me all the in's and outs of BMW's , what to expect, what I will enjoy and how to have the most fun with my car. I can truely say I was absolutely pleased with every aspect of my first solo purchase. Thank you!!!

Renee B.,

"Thanks again!"

Dear Nick,

On behalf of our family, I want to thank you again for all of your professional assistance in purchasing our newest Mercedes.  Tom just loves it, and I know he will get a lot of use out of the auto. 

I am confident you will be seeing us in the near future as our other cars need upkeep and there just may be an S-Class in my future.  Please let me know when and if you get one in stock in blue or black....

Sarah picked up the Wagon on Friday so it is in the garage.  And, thank you again for all of your help.  You are, indeed, a delight to work with.

With my best wishes

Martha D.,

"Car Sales With Integrity and Class"

This was my 4th car purchase, and none of the previous 3 (other brands and dealerships) came close in terms of quality of experience. Murray gave me pressure-free sales, honesty, good advice, integrity and overall exceptional standard of service. Jeff VonFeldt, Sales Consultant, was not only very personable, intelligent, helpful and courteous, he was also really funny and made my BMW buying experience the friendliest and most humorous interaction I've ever had in a car dealership. I wanted a 328xi spec'ed out exactly to my taste, and he made it happen, all the way from Germany (not off anyone's lot). I was kept up to date on the build and delivery progress of my car as it came across the water, and got a super demo on arrival day. No 'additional options' pressure, they just let me know what was available and let me ask questions and make my own choice. Chris, the Finance Manager, was extremely professional. I never felt like just one of many buyers like at an enormous dealership - I received great personal service and attention throughout. I am loving my new car, but a lot of that love comes from a wonderful overall experience. This is exactly the experience I want when I make a major purchase. Big kudos to Jeff, Chris, and Murray BMW. I'll be back for more.

kmcbride,

"Job Well Done!"

Your business card states "BEYOND THE EXPECTED."  It is quite evident that your theme is not particularly limited; I've learned that it extends to selection of expertise in sales staff as well.  Peter Martin accomplished the following in perhaps thirty minutes:

~Disarmed a natural skeptic with an undeniable interest in my satisfaction;
~Caused me to take on his authentic enthusiasm for BMW, the certified BMW program, and Murray Motors (where I was formerly averse to any car dealer, based on dreadful experience);
~Accompanied me on a very enthusiastic and wholly instructive test drive experience;
~Complete explanation of financing in a factual way yet wasted no time (which I appreciated);
~Facilitated final details, gas, etc. and completed the sale in a smoothly efficient and honorable way (another new experience in car buying).

Today I carry absolutely zero buyer's remorse because Peter Martin defines your "beyond the expected" theme.  May I say, Peter exceeded your theme.  I'll confess, British accents work well in your work, but truly, it was Peter's enthusiasm for the product and what Murray Motors stands for that sent me off in a beautiful BMW in under half an hour.  My wife is astonished to this very moment.

I trust you will honor Mr. Martin by sharing my thoughts with him and his associates.  I intend to come back and I believe that outcome, alone, makes for a "job well done."

My compliments!

Bradley and Jeanne B.,

"Well Done Murray Motors!!"

The lease on my wife's Cadillac STS was coming due this summer and as per my usual lease renewal expedition I started looking for the perfect car for Anna as there is a romance to the whole process that I always love?..the quest to find her the perfect, perfect car.

This is our fifteenth Cadillac so she was thinking she would get another STS (although these are not going to be manufactured after 2012), a SRX (which I now have one), or some other awaiting treasure!   We had bought Anna a Mercedes at Murray Motors almost thirty years ago to bring home our son from the hospital?..he has now grown up and is an avid BMW owner.   To shorten this wonderful adventure, I therefore stopped in to look at the X3 and the 300 series BMWs at Murray Motors (we live in Colorado Springs).   I then met George Dunn who was a wonderful sales person in that he was very professional and yet understood I was narrowing down the options?.he priced a 300 series sedan for me.

This Thursday I took Anna up to the Denver Auto Show to look at and sit in every car she had any interest in?..and we ran into George once again at the BMW display.   Anna immediately liked his wonderfully genuine personality and professional attention to her romance of leasing a new car.   He showed us the new 500 series model and mentioned that the current models were being discounted.   Anna is very adamant about setting a budget and not going over it and so George's non-pushy demeanor really caught her attention.

Today I took her up to Murray Motors and once again we both thoroughly enjoyed working with George who showed us X3s, X5s, 300 series, and a 528xi in Barerra Red that you had in the showroom?..it was love at first sight for Anna but she had set a price limit and was sure this was out of that limit.   George let us drive a 528xi and Anna was even more in love with driving the car.   And once again George made the whole process a delight??even coming to a very fair price that we could live with.   He is patient and has a very warm and approachable personality and is very professional.   The price allowed us to buy out the remaining three months of our lease with Cadillac and still be within budget?..this really made my wife thrilled.  

When we called back in to talk to George after grabbing some lunch, Anna was even more delighted at your spoken ad regarding Murray Motors while we were on hold.   It spoke of how there was a no-pressure, no-games approach at Murray Motors??she said, "That indeed was George!"   Not all sales staff always understand the fun it is for us to buy the right car and often are more concerned with a sales than hearing how important the process is to us.

What a fine representative  George is to the Murray Motors mission statement!   He lives what your ad says!   After many years of mostly Cadillacs this just may be the start of a new love affair with BMWs.  I wanted to thank you for creating an atmosphere of professionalism yet fun at Murray Motors.   We would both highly recommend your dealership (and BMW) to all of our friends!          Well done, Murray Motors, and well done, well done George Dunn!   Many thanks!!!!

Dr. Donald W.,

"Best Car Buying Experience Ever."

This was the best car buying experience I have ever had. Usually I will only negotiate a car purchase by phone and then go in to sign for it because I don't want to be part of the process of dragging out the sale to wear the buyer down, taking up my valuable time. The process here was great from start to finish. I was given a significant amount of information upfront, all of my questions were answered, and I was not subjected to any high pressure sales tactics. I felt that there was enough confidence in the car that there was no need to try to pressure people into buying it. Also, I was provided a lot of information about the other cars that I was considering. And finally, it is not lost on me that as a woman, sometimes I may not be treated the same as a man purchasing a car. At your dealership I felt that I was treated the same as any other purchaser. Derek explained technical information about the car that was useful to me. I actually had a sales person at another dealership (not a BMW dealership) ask repeatedly if my husband was going to do a test drive as well, even though I was the one buying the car. When I told him no, he commended me for buying a car all on my own without my husband's help. I know he meant well, but that is very condescending. There was nothing like that at your dealership.

Lisa Y.,

"I know that this is the beginning of a long and wonderful friendship ...."

I thoroughly enjoyed working with Ben Uher. He was very professional, friendly, and respectful. He listened to all of my needs and concerns and met all of them without hesitation. I am proud to be leasing my first BMW and honored to have worked with Ben. I have already referred him to friends.

Linda L,

"Truly Exceptional Performance"

Aaron Trail assisted me and was truly exceptional in his performance. He and the Service Manager are always professional, courteous, knowledgeable, helpful and always make me feel like a valued customer. I appreciate their ongoing commitment to customer service.

Jimmy M,

"Complete Satisfaction"

As an owner of a BMW X-3 and customer of Murray Motors, I again had the experience of having my vehicle serviced on May 27th.  Melissa Moore was my service advisor and I want to take this opportunity to inform you of my complete satisfaction in working with her.  She is very thorough, pays attention to detail, is very courteous and professional.  I have worked with Melissa in the past past and have always known this about her, so this is not the first time that I experienced a high degree of satisfaction. Please recognize Melissa for her exemplary service to customers and know that she is a credit to your organization.

Mike F,

"Day and Night Difference"

Day and night difference from my Local Dealer who does not even return calls and appointment requests.I will buy my next Mercedes from Murray Motors only.

David B,

"Very Positive Experience!"

Roger Craig was great, patient, and respectful. This is our first experience with Murray. He made it a very very positive experience!

Kathleen W.,

"Keep Coming Back."

I have purchased 4 cars from Dania D. over the past 10 years and her service and follow-up is awesome and this is why I come back and recommend friends and family to Murray Motors to buy cars.

Aaron A.,

"First Class Treatment."

Just continue being the kind of dealership that you are and that I can trust. I have been dealing with Lloyd for more than 15 years and every car that I have purchased from him has been handled with first class treatment and honesty.

Lowell W.,

"Keep doing what you are currently doing!"

I continue to be so impressed with the quality of service. It is both professional and human...a wonderful combination. I have (and will continue to) have all of my service done at your location. Many thanks......

Nancy S.,

"Thanks for a wonderful buying experience!"

About a month or two ago, I visited with Garry to say hello and alert him of my new position, and then went to meet with Lloyd Giffen to look at BMW's. As I was nearing the end of my lease, I nearly purchased a BMW but decided to look at the options of other cars. Lloyd has always been truthful and helpful, so naturally he was my first stop. Over the past few weeks I looked at some cars, and reached out to Bob Giese for some advice. Bob and Garry directed me to talk to Nick Tata in the Mercedes Benz department. Over the past few weeks, Nick continued to follow up with me in a manner that someone also in sales appreciated. Today, after nearly buying an Audi yesterday, I decided to meet with Nick as I always dreamed of owning a Mercedes Benz, but never driving one. Nick met with me and discussed the cars features, offered me a truthful description to meet my needs as well as driving the car. Due to this, and my long relationship with trusting your team, I decided to get the car from you. The process working with Nick as well as Billy Long made me realize how important it is to trust your first instinct. Everything went smooth and easy, and I felt Murray Motors offered me a great deal on my trade and getting into the brand I always dreamed. As there are many options to choose from, I wanted you to know that my experience was awesome. In fact, I have just referred a good friend of mine to visit your team with me next month as he will be purchasing a new car in the next few months. Thanks to your team, Garry, Bob, Nick & Billy for making this a great experience.

Brad O.,